Returns & Exchanges
At Roland Store, we stand behind the quality of our premium audio equipment and electronics with a 30-day satisfaction guarantee. If your purchase does not meet your professional standards, we offer a streamlined process for returns and exchanges.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the electronic components in their original factory packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship to Service Center
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location for secure transit to our inspection facility.
Inspection and Refund
Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing